This item is in our news archive -
NEWS ITEM ADDED 3 SEPTEMBER 2006
Complaints process eased for providers
Complaints
against childcare providers that are not upheld following an Ofsted investigation
will no longer be listed in the provider's next Ofsted report, the Government watchdog
has announced. The change, which comes into force on
1 September, will mean that
providers will no longer be at risk of losing business from parents deciding not
to use their setting on the basis of a complaint for which no action was required.
Ofsted will also change the way it handles anonymous complaints.
source: nurseryworld.co.uk
New Procedures and Policies
Ofsted now require childminders to have a complaints procedure
in place.
Although it doesn’t have to be written, you may be asked how you share it
with the parents of the children in your care. We have written a sample complaints
procedure which you may like to adapt for your own use. Go to Policies Section
“Lost child” policy
Ofsted now require childminders to have a policy on what they
will do if a child is lost. This should include how you plan to conduct an immediate
search for the child, raising the alarm and getting other adults to support you,
contacting the police and informing the parents. You should also include how you
will reassure the other children in your care.
See our sample policies in the Policies Section